In Jasper, Marion, Story and Warren Counties, over the past 3 months HIRTA has averaged 997 NO-SHOW's per month. This is very costly, as well as, an inefficient use of resources. Therefore starting next week, anyone with an excessive number of no-shows will be receiving a Warning Letter. If after the Warning letter, the behavior of no-showing for trips does not improve, we will start enforcing temporary suspensions. We encourage everyone to cancel trips in advance and work with our Customer Service staff to help us reduce no-shows.
If you have any questions or concerns, please call our Customer Service department Mon-Fri 7am-4:30pm 1-877-686-0029.