HIRTA News Blog

Holiday Closure Reminder

Brooke Ramsey - Friday, May 27, 2016
Reminder: HIRTA will be closed in observance of the Memorial Holiday 5/30/16. 

Jasper County Survey

Brooke Ramsey - Tuesday, May 03, 2016
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Jasper County, survey's in other communities will be available at a later date. Follow this link to complete the survey: Jasper County Survey

Tulip Time Shuttle

Brooke Ramsey - Friday, April 29, 2016

Pella Tulip Time is almost here. We will have a HIRTA bus leaving from Ames, Indianola, Knoxville and Newton on Thursday, May 5th 2016. We will spend the day at the festival from 10am-4pm. Cost is $10 for the round trip. Entry into the festival is free. Call our customer service staff at 1-877-686-0029 to schedule your ride today!

United Health HCBS Waiver Transportation

Brooke Ramsey - Thursday, April 07, 2016

Thanks to MTM, we have been able to secure a temporary arrangement which will allow HIRTA to continue transporting United Health members under the HCBS program. We will partner with MTM to provide these trips for up to 90 days. We remain hopeful an arrangement can be reached with United Health prior to the end of the 90 days. Any updates will be shared on our blog and facebook. Anyone needing to schedule rides, under this program, should continue to call HIRTA at 1-877-686-0029 or email erides@ridehirta.com


Madison County Survey

Brooke Ramsey - Friday, April 01, 2016
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Madison County, survey's in other communities will be available at a later date. Follow this link to complete the survey: Madison County Survey

Transit Driver Appreciation Day

Brooke Ramsey - Thursday, March 17, 2016

Transit drivers don’t have an easy job, they just make it look that way.

Friday, March 18th is Transit Driver Appreciation day.

You can go to the following website transitdriverday.org and print out appreciation cards. However, a simple smile, wave and a THANK YOU will also let them know you appreciate what they do! 

No-Show Warning Letters to go out this week

Brooke Ramsey - Monday, March 07, 2016

In Jasper, Marion, Story and Warren Counties, over the past 3 months HIRTA has averaged 997 NO-SHOW's per month. This is very costly, as well as, an inefficient use of resources. Therefore starting next week, anyone with an excessive number of no-shows will be receiving a Warning Letter. If after the Warning letter, the behavior of no-showing for trips does not improve, we will start enforcing temporary suspensions. We encourage everyone to cancel trips in advance and work with our Customer Service staff to help us reduce no-shows.

If you have any questions or concerns, please call our Customer Service department Mon-Fri 7am-4:30pm 1-877-686-0029.

MCO / Broker Q&A

Brooke Ramsey - Tuesday, February 16, 2016

HIRTA will be hosting a summit with the new Medicaid MCO's / Brokers. The intent of the meeting will be to educate staff of Medicaid members on the new process for scheduling rides, making changes to schedules, rider expectations, what happens if a trip is missed, etc.

There will be representatives from Logisticare, Access2Care and Amerihealth-Caritas available to answer questions. Due to limited seating, only one representative from each organization will be invited to attend. Registrations must be completed by Noon on Tuesday, February 23rd, 2016. You can register by clicking HERE .

Warren County Survey

Brooke Ramsey - Friday, February 12, 2016
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Warren County, survey's in other communities will be available at a later date. Follow this link to complete the survey: Warren County 2016 Survey

2/8/16 Weather Closure

Brooke Ramsey - Monday, February 08, 2016

Due to decreased visibility, Story County will be in-town services only today.


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