HIRTA News Blog

Holiday Closure reminder

Brooke Ramsey - Monday, December 18, 2017
A friendly reminder: HIRTA will be closed in observance of the holiday on Monday 12/25/17, if you need to reschedule your routine trip to another day, please contact our customer service department at 1-877-686-0029 or erides@ridehirta.com . Thank you and have a wonderful holiday. 

City of Carlisle Survey

Brooke Ramsey - Tuesday, October 03, 2017

The City of Carlisle and HIRTA are working together to help residents eliminate barriers in transportation. Please take a moment to complete a brief survey to help us identify how HIRTA can best help you with your transportation needs. You can complete the City of Carlisle survey by clicking here. Thank you for your feedback!

Announcing HIRTA's iRide Campaign

Brooke Ramsey - Thursday, July 20, 2017
HIRTA is pleased to announce our new iRide campaign. Our staff will be out in the community gathering riders stories of why they ride HIRTA and what public transportation means to them. If you’re interested in participating in the iRide campaign, please let our customer service team know.

What is iRide?
  • Breaking down barriers and negative stigmas toward public transit and riding the bus is a substantial way to increase awareness and ridership, so it is the main focus of the campaign.
  • Who rides the bus and where do they go? We will unmask the diversity among our riders and trip destinations.
The power of personal testimony will propel us forward.

Customer Satisfaction Survey

Brooke Ramsey - Tuesday, July 18, 2017
We are interested in your HIRTA Public Transit experience! Our customer satisfaction survey will allow us to gather results to assist in determining how our services are being provided and how we can improve. You can complete the survey by clicking here.  The survey will close September 1st, 2017. We thank you in advance for your input!

National Dump the Pump Day

Brooke Ramsey - Tuesday, June 06, 2017

Join us in celebrating National Dump the Pump day on Thursday June 15th. Dump the Pump day encourages people to ride public transportation, instead of driving. APTA reports show a two person household which downsizes to one car can save on average more than $9,700 per year. Public transportation also benefits local economies, every $1 invested in public transportation has a $4 economic return. In honor of Dump the Pump day, HIRTA will be scheduling FREE rides. Ask our staff for more information.

Boone County Transportation Needs Survey

Brooke Ramsey - Tuesday, May 09, 2017
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Boone County, survey's in other communities will be available at a later date. Follow this link to complete the survey: Boone Transportation Needs

Reminder! HIRTA Phone System Upgrad 1/31/17

Brooke Ramsey - Tuesday, January 31, 2017

Reminder, HIRTA is having a phone system upgrade today, Tuesday January 31st, 2017. Our phone system will be down from 3PM-6PM. Please make sure to contact HIRTA prior to 3PM today regarding trips for tomorrow. Thank you for your patience during this temporary outage.

Phone System upgrade 1/31/17

Brooke Ramsey - Tuesday, January 24, 2017

HIRTA will be having a phone system upgrade on Tuesday January 31st 2017 from 3PM - 6PM. Our phone system will be completely down during this time however our email will still be functioning. We appreciate your patience while we work to enhance features on our phone system.

Adverse Weather Reminder

Brooke Ramsey - Wednesday, January 18, 2017

A Friendly reminder about HIRTA's adverse weather policy:

  • Customers are responsible for snow removal to make their homes accessible to the HIRTA transit drivers. Drivers are not allowed to assist customers through snow or ice.
  • If a customer schedules service knowing that a path has not been cleared to their homes, the trip will be considered a “no-show”, and the “no-show” policy will apply.
For the safety of our passengers and our drivers, HIRTA will be enforcing the adverse weather policy. Please help us keep everyone safe by maintaining your driveway and sidewalk this winter season.

Thank you for your help and stay safe out there!

1/17/17 HIRTA in-town only

Brooke Ramsey - Monday, January 16, 2017

Due to icy road conditions, on Tuesday January 17th, 2017, HIRTA will provide in-town only service in Jasper, Marion, Story and Warren Counties. 

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