HIRTA News Blog

MCO / Broker Q&A

Brooke Ramsey - Tuesday, February 16, 2016

HIRTA will be hosting a summit with the new Medicaid MCO's / Brokers. The intent of the meeting will be to educate staff of Medicaid members on the new process for scheduling rides, making changes to schedules, rider expectations, what happens if a trip is missed, etc.

There will be representatives from Logisticare, Access2Care and Amerihealth-Caritas available to answer questions. Due to limited seating, only one representative from each organization will be invited to attend. Registrations must be completed by Noon on Tuesday, February 23rd, 2016. You can register by clicking HERE .

Warren County Survey

Brooke Ramsey - Friday, February 12, 2016
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Warren County, survey's in other communities will be available at a later date. Follow this link to complete the survey: Warren County 2016 Survey

2/8/16 Weather Closure

Brooke Ramsey - Monday, February 08, 2016

Due to decreased visibility, Story County will be in-town services only today.

2/2/16 Weather Closure

Brooke Ramsey - Tuesday, February 02, 2016

In-Town only services today, 2/2/16, in Jasper, Marion, Story and Warren Counties.

3rd Annual Passenger Transportation Summit

Brooke Ramsey - Friday, January 29, 2016

The 3rd Annual Passenger Transportation Summit will be May 12, in Marshalltown. If you would like to attend this event and need a ride with HIRTA, please contact one of our friendly customer service reps at erides@ridehirta.com or call 1-877-686-0029 and let them know. We are keeping a list of those who want to attend via public transit and if we get enough requests, we will try and create a shuttle to and from this event. Please contact us by 5/1/16. 

For more information click here.

Updated Service Policies

Brooke Ramsey - Thursday, January 28, 2016

HIRTA has updated our service policies, you can view them on our website by clicking here.


1/26/16 Inclement Weather Notice

Brooke Ramsey - Tuesday, January 26, 2016

JASPER COUNTY: Hard Surfaces Only. Due to deteriorated road conditions, HIRTA will be traveling on hard surfaces only today, 1/26/16. 

Marion County Survey

Brooke Ramsey - Friday, January 08, 2016
HIRTA would like your help gathering feedback about services we're currently providing as well as services the community would like available. It is important our customers provide the information however, we would like your assistance in getting the survey to them. This survey is specific to Marion County, survey's in other communities will be available at a later date. The Marion County survey will close on March 1st, 2016. Follow this link to complete the survey: Marion County 2016 Survey

1/7/16 Scheduled IT Maintenance

Brooke Ramsey - Wednesday, January 06, 2016

On Thursday 1/7/16 at 10AM HIRTA will have scheduled IT maintenance and short periods of internet outages. This may temporarily delay our ability to schedule rides.  

12/28/15 Weather Alert

Brooke Ramsey - Monday, December 28, 2015

Due to limited visibility and deteriorated road conditions, HIRTA will provide In-Town only services in Jasper Marion, Story and Warren Counties today, 12/28/15.


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